Privacy Policy

Last updated: February 12, 2026

1. Introduction

Herp-Ops ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reptile care management platform and services.

By using Herp-Ops, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your email address and name through our authentication provider (Auth0).
  • Reptile Data: Information about your reptiles including names, species, feeding schedules, health records, weight tracking, and photos you upload.
  • Payment Information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card details.
  • Communications: Any feedback, support requests, or other communications you send to us.

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our service, including pages visited and features used.
  • Device Information: Browser type, operating system, and device type for optimizing your experience.
  • Push Notification Tokens: If you enable push notifications, we store the necessary tokens to send you notifications.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and manage your subscription
  • Send you care reminders and notifications you've requested
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who help us operate our service (Auth0 for authentication, Stripe for payments, AWS for hosting and storage).
  • Legal Requirements: When required by law or to respond to legal process.
  • Protection of Rights: To protect the rights, property, or safety of Herp-Ops, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services (AWS). We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • Regular security assessments
  • Access controls and authentication requirements

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your account and associated data.
  • Data Portability: Request an export of your data in a machine-readable format.
  • Opt-out: Unsubscribe from marketing communications or disable push notifications at any time.

To exercise any of these rights, please contact us at privacy@herpops.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Herp-Ops is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: